Service

All-round service from a single source for specific business partners

With our service departments Key Account Management and Key Supplier Management, we offer central contact persons with competence across the entire product portfolio. Tailor-made concepts and projects according to the requirements of our business partners with the aim of a mutually successful partnership in the long term

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Solutions

Innovative solutions for

your daily challenges

As a leading, globally active company, TER Chemicals maintains a constant dialogue with the relevant specialist departments of its trading partners. These include manufacturers of specialty chemicals as well as our processing customers. It thus follows that we are well versed in the different challenges and problems on both sides, meaning we are able to offer creative, flexible – and, most importantly, viable – approaches to solutions.

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Quality

The satisfaction of our customers is the benchmark for our definition of quality. Therefore, the management of TER Chemicals Distribution Group has introduced a quality management system already in 1993, which is subject to the regulations of the international quality standard DIN EN ISO 9001 : 2015.

Our employees are responsible for the quality of their performance in all areas and cooperate in improvement measures. Everyone acts in accordance with the law and responsibly towards business partners and each other in the TER Group. Compliance with quality assurance measures is demonstrated by regular internal system checks and by external audits. We ensure that

  • the products we sell meet the high expectations of our customers
  • all work processes are planned and monitored, methodical improvement opportunities are used in all functional areas
  • quality problems that occur contrary to expectations are consistently identified and eliminated

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Our quality is based on the firmly anchored sense of responsibility of our employees, who see the establishment of an effective quality management system as a joint task. Essential is the continuous improvement of our procedures and processes in our trading departments and the implementation of effective management systems. With the goal to provide safe products to various industries, including also the life science sector, we put our processes to test by internal and external audits. These audits are line with product- and system certifications and standards that among others include the ISO 22716, FAMI‑QS and HACCP.

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Contact Person

ChristophFeustel

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ChristophFeustel

Manager Group Quality & Compliance

+49 40 300 501 - 8167

Chemical Compliance

It is not just the EU Regulations on Registration, Evaluation, Authorization and Restriction of Chemicals (REACH), on Classification, Labeling and Packaging of Substances and Mixtures (CLP) and the Biocides Regulation (BPR) that impact most companies in the 27-EU member states, as well as in countries that are part of the EEA. There are over 40 pieces of legislation that regulate chemicals in various areas in Europe.

Chemical safety is part of the business assets of any company that manufactures, handles or trades chemicals.

All actors within the supply chain of a chemical product have the important task of controlling the risks and ensuring the safe use of chemicals. For this reason, TER Chemicals' Chemical Compliance Team ensures that you always receive legally compliant goods and receive the appropriate hazard communication on the products necessary to ensure safe delivery, use and handling.

Hazard communication in the supply chain is essential to ensure chemical safety at all levels.

With a modern hazardous materials management system, we meet the ever-increasing demands for this communication, which enables responsible handling of chemicals. 

We see ourselves as an important communication link between manufacturers and our customers within the supply chain, because our main task is to pass on safety information throughout the supply chain, both from the manufacturer to our customer and from our customers back to the manufacturers.

In this way, we make an important contribution to compliance with all regulations and to the promotion of the European Chemicals Strategy, which is an essential part of the European Green Deal.

Do you have any questions? Feel free to contact me.

Noemi Dimiropoulos
Team Leader QA Technical & Chemical Compliance
Responsible Care Coordinator
Phone: +49 40 300 501 8170
E-mail: n.dimiropoulos[at]tergroup.com

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Responsible Care

Product stewardship is the fundamental principle for a sustainable and ecologically oriented chemicals policy. This principle requires all actors involved in the supply chain, such as suppliers, manufacturers and distributors, to assume cross-company responsibility for the health, social and environmental compatibility of the products they manufacture and/or market.

Voluntarily doing more than laws and regulations require. This is the motto of the Responsible Care initiative, which is being driven forward in Germany by the German Chemical Industry Association (Verband der Chemischen Industrie e.V.) and the German Chemical Trade Association (Verband Chemiehandel).

The initiative makes an important contribution to sustainability because it stands for the continuous improvement of health and environmental protection, occupational, product and transport safety, as well as for dialog with the stakeholders concerned. And it obliges companies to take responsibility for these six areas, so that the chemical industry and chemical trade also take into account the concerns of employees, neighbors and the environment and remain safe.

In 2009, we decided to make our corporate social responsibility (CSR) transparent and comparable by participating in the Responsible Care program. Our participation represents the oldest pillar of TER Chemicals' sustainability policy.

"Since the launch of the Responsible Care program at VCH, the industry has also been committed to the goals of this global initiative - namely, a commitment to responsible and sustainable action beyond the legal requirements."
- Christian Westphal, President Verband Chemiehandel

You can find out more about sustainability in the "Sustainability" navigation area.

Do you have any questions? Please feel free to contact me.

Noemi Dimiropoulos
Team Leader QA Technical & Chemical Compliance
Responsible Care Coordinator
Phone: +49 40 300 501 8170
E-mail: n.dimiropoulos[at]tergroup.com

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Contact Person

NoemiDimiropoulos

Please contact us

NoemiDimiropoulos

Team Leader QA Technical & Chemical Compliance

Responsible Care Coordinator

+49 40 300 501 8170

The full package –

efficiency, punctuality and comprehensive service

Logistics are a fundamental element of our range of services. Through our local warehouses, we offer our customers punctual and just-in-time deliveries even when requirements are complex. At the same time, direct drop shipments from the manufacturer to our customers are also possible – worldwide. Yet our service begins at an even earlier stage. Hence we’re also able to help with the filling of small containers (in some cases GMP-compliant), repackaging (where necessary with individual customer labels), product refinement (chopping, mixing, grinding, flaking), packaging of mixed pallets, and the optimized last-mile distribution of small quantities. Our high level of service is guaranteed thanks to specially trained logistics experts and strict quality assurance, and we’ve been AEO-certified since 2011. With LZ Logistik GmbH, our corporation has also boasted its own logistics company since 2014, which focuses particularly on handling the warehouse business at our company headquarters and port location in Hamburg.

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Contact Person

JochenOhrdorf

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JochenOhrdorf

Head of Logistics

+49 40 300 501 8143

We are part of the formula

for successful products

Our extensive expertise in the area of specialty chemicals means we are able to effectively support both our customers and our suppliers with product development. Here, our services range from the provision of raw material product samples and advice on formulation to the execution of product experiments with subsequent supply of prototypes, right through to customer tests. For the area of product development, we maintain fully equipped laboratories in which our experienced application technicians, chemists and engineers work at the highest level. In order to keep our business partners informed about the topic of product development, we also provide regular reports on product and raw materials trends in our newsletter.

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Contact Person

HaraldDettmers

Portrait Product Development

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HaraldDettmers

Your contact for

Product Development

+49 40 300501 0