Solutions

Innovative solutions for

your daily challenges

As a leading, globally active company, TER Chemicals maintains a constant dialogue with the relevant specialist departments of its trading partners. These include manufacturers of specialty chemicals as well as our processing customers. It thus follows that we are well versed in the different challenges and problems on both sides, meaning we are able to offer creative, flexible – and, most importantly, viable – approaches to solutions.

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Logistics

The full package –

efficiency, punctuality and comprehensive service

Logistics are a fundamental element of our range of services. Through our local warehouses, we offer our customers punctual and just-in-time deliveries even when requirements are complex. At the same time, direct drop shipments from the manufacturer to our customers are also possible – worldwide. Yet our service begins at an even earlier stage. Hence we’re also able to help with the filling of small containers (in some cases GMP-compliant), repackaging (where necessary with individual customer labels), product refinement (chopping, mixing, grinding, flaking), packaging of mixed pallets, and the optimized last-mile distribution of small quantities. Our high level of service is guaranteed thanks to specially trained logistics experts and strict quality assurance, and we’ve been AEO-certified since 2011. With LZ Logistik GmbH, our corporation has also boasted its own logistics company since 2014, which focuses particularly on handling the warehouse business at our company headquarters and port location in Hamburg.

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Procurement

If it’s on your list,

we can get hold of it

When it comes to procurement too, TER Chemicals’ vast experience and global presence works to your advantage: Rapid goods availability thanks to the broad portfolio we keep in stock and constant market-oriented prices are a matter of course for us. For the purposes of planning and product security, we publish raw materials forecasts (for imports) and give specification guarantees. For our key accounts, we are even happy to procure entire annual contingents. In such cases we determine payment deadlines for our customers individually based on the context. In addition, we hedge transactions, where relevant by means of currency hedging and with credit insurances (Euler Hermes). It is this level of care, not least, along with strict quality management, part of which involves recurring supplier audits (for imports), that has made us an importer of global renown.

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Product development

We are part of the formula

for successful products

Our extensive expertise in the area of specialty chemicals means we are able to effectively support both our customers and our suppliers with product development. Here, our services range from the provision of raw material product samples and advice on formulation to the execution of product experiments with subsequent supply of prototypes, right through to customer tests. For the area of product development, we maintain fully equipped laboratories in which our experienced application technicians, chemists and engineers work at the highest level. In order to keep our business partners informed about the topic of product development, we also provide regular reports on product and raw materials trends in our newsletter.

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Sales and marketing

Your direct path

to the customer

As experts in the market for specialty chemicals and their formulations, we are able to use our knowledge to advise and support you with product launches and market expansions. This includes evaluating the competition, producing market reports and assessing market potential, as well as carrying out effective online marketing (www.lanuco.de) or attending trade shows. Thanks to our strong market penetration, in this area we have particularly good customer access in Europe. For our services in sales and marketing, we employ a specialist team – consisting of Key Supplier Management, Product Management and Account Management – with employees who stand out for their solid subject knowledge and excellent communication skills.

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