Compliance & Quality
The satisfaction of our customers is how we define quality. To that end, back in 1993 the management of TER Chemicals Distribution Group introduced a quality management system according to the requirements of the international quality standard DIN EN ISO 9001 : 2015
Our employees are responsible for the quality of their performance in all areas and are directly involved with the implementation of improvements. Employees act in compliance with the law and with responsibility towards business partners and everyone else within the TER GROUP.
Compliance with quality assurance requirements is confirmed by regular internal system checks and external audits by Quality Service Hanseatic.
We make sure that
- the products we distribute meet the high expectations of our customers.
- All workflows are planned and monitored, and that opportunities to improve our methods are utilized in all functional areas.
- When quality problems arise unexpectedly, they are systematically detected and corrected.